Terms of Service

This document is a template provided for convenience and does not constitute legal advice. Have it reviewed by qualified counsel before relying on it or offering it to customers.

1. The service

Fratera LLC (“Fratera,” “we,” “us”) provides software that connects prescribing providers with compounding pharmacies so that prescriptions can be written, sent, prepared, and dispensed. Fratera is a technology platform only. Fratera is not a pharmacy, does not dispense medication, does not practice medicine, and is not the merchant of record for patient payments. All dispensing, clinical judgment, and payment collection are performed by the participating pharmacy and provider.

These Terms of Service (“Terms”) govern your access to and use of the Fratera platform, including any related websites, applications, and services. By creating an account or using the platform, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

2. Eligibility and accounts

The platform is intended for use by licensed pharmacies, licensed prescribers, and their authorized staff, and by patients invited by a participating provider or pharmacy. You represent that you have the legal capacity and, where required, the professional license and authority to use the platform and to bind the organization you represent.

You are responsible for safeguarding your credentials, for all activity that occurs under your accounts, and for promptly notifying us of any suspected unauthorized use. Each user may hold only one seat per workspace, and access is governed by the role assigned to that seat.

3. Acceptable use

You agree to use the platform only for lawful purposes consistent with its intended clinical and dispensing workflows. You must not attempt to gain unauthorized access to other tenants’ data, disrupt or reverse-engineer the service, upload malicious code, or use the platform to transmit information you are not authorized to share.

Prescriptions transmitted through the platform must be issued by a properly licensed prescriber exercising independent professional judgment. Fratera does not review, verify, or assume responsibility for the clinical appropriateness of any prescription.

4. Data and responsibilities

Pharmacies and providers retain ownership of the data they submit. Each party is responsible for the accuracy and lawfulness of the data it contributes and for obtaining any consents or authorizations required by law, including those related to protected health information.

Where Fratera creates, receives, maintains, or transmits protected health information on behalf of a covered entity, the parties will execute a Business Associate Agreement, available on our Business Associate Agreement page.

5. Fees

Any subscription or usage fees are described in the applicable order form or pricing page. Fratera does not process patient payments and does not take a portion of patient payments collected by pharmacies. Fees are payable by the subscribing organization and are non-refundable except where required by law or expressly stated.

6. Availability and changes

We provide the platform on an “as available” and “as is” basis. We do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and we may change these Terms from time to time; material changes will be reflected by updating the “Last updated” date and, where appropriate, by notice through the platform.

7. Termination

You may stop using the platform at any time. We may suspend or terminate access where we reasonably believe these Terms have been violated, where required by law, or to protect the security or integrity of the platform. On termination, your right to use the platform ceases, and provisions that by their nature should survive will survive.

8. Disclaimers

The platform is provided without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Fratera does not warrant that the platform will be secure, uninterrupted, or free of errors, or that any clinical outcome will result from its use.

9. Limitation of liability

To the maximum extent permitted by law, Fratera will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising from your use of or inability to use the platform. Fratera’s total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid to Fratera in the twelve months preceding the claim.

10. Indemnification

You will defend, indemnify, and hold Fratera harmless from claims, damages, and expenses arising from your use of the platform in violation of these Terms or applicable law, or from data you submit, to the extent caused by your acts or omissions.

11. Governing law

These Terms are governed by the laws of the state in which Fratera LLC is organized, without regard to conflict-of-laws principles, and by applicable federal law. The parties will attempt to resolve disputes in good faith before pursuing litigation.

12. Contact

Questions about these Terms can be directed through the For providers page or to the contacts provided in your service agreement.